We value your business and we want you happy!
If you aren’t thrilled with your purchase at Namsar for any reason, we offer a full refund for merchandise returned unused within 14 days of receipt. Our friendly team would like to know the problem and discover how we can satisfy you.
· Please call us at 1(5106100515) or email info@namsar.com or completing the RETURN FORM to request for Return Authorization Number (RAN) within 7 days of receipt.
· All returned merchandise requires a Return Authorization Number (RAN).
· All returned merchandise must be shipped back within 14 days form the date the package is delivered.
· We reserve the right to refuse returns that are shipped after the expiration of 14 days or the items are not in the same condition you received them in, with all tags attached.
· Merchandise marked ‘Final Sale’ are not be returned or exchanged.
· Please indicate whether you would like to refund, exchange or credit.
Please use the pre-printed UPS or Fedex label included in your order and leave the package at a UPS or Fedex drop-off location within 14 days of the delivery date.
Please send all returns and exchanges to the following address:
Namsar
12833 San Pablo Ave, Richmond CA 94805
Your return will be accepted within 3 working days from the delivery date at our warehouse. Refunds will be credited to the original form of payment only for properly returned items. We will not be able to issue the refund and the package will be sent back to you if your return does not meet the condition listed.